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Post Info TOPIC: Low cost does not mean even no water --Air Deccan to pay compensation
karatecatman


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Low cost does not mean even no water --Air Deccan to pay compensation
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http://www.hindustantimes.com/news/181_1717965,00020016.htm


 


Consumer court trims feathers of Air Deccan


Press Trust of India


New Delhi, June 11, 2006
 
 
A consumer court has ordered India's first low-cost carrier Air Deccan to pay Rs 30,000 as compensation to a Delhi-based businessman for inconveniences caused due to an undue delay in flight schedule and poor on-board customer service.


"Low budget service does not mean passengers should not be offered drinking water. The repeated statement that they (Air Deccan) run a low-cost airline does not absolve them of their responsibility of supplying basic amenities to passengers," observed the Consumer Disputes Redressal Forum (North) headed by KK Chopra, ordering the airline to pay Rs 30,000 in damages.


Following an admission in court by the airline that they had "so many defective planes", the Forum also cautioned it to improve the maintenance of its fleet and to ensure that all in-flight facilities functioned properly.


Kwatra's repeated pleas via e-mail to the airline's CEO explaining his travel blues did not produce any positive action.


 


 


Air Deccan always makes much its inflight services manager and trainer Vijaya Lukose. Wonder what she tells the cabin crew.  



 

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vivekman


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Good job! Suits them right.....They should learn not to take passengers for granted

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karatecatman


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Air Deccan IPO is a disaster.


Even the New York Times and the CNBC Business news TV bulletins commneted on it!!!! Gpoinath is supposed to be telling everyone that it is because of stock market fluctuations aand is not a reflection on his company's potential.


Wish someone told him that it's exactly that. Investors are cautious about airline stocks. Loss making firms are to be avoided.   


The full report on this is in the Thread on the Jet IPO in this section.



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